52 Olympus Street
London, England W1T 1JY
Cell: 07956 654 32
Hard working and energetic manager and top-rated sales associate with more than 10 years leading dynamic sales teams in fast-paced markets. Focused on customer satisfaction throughout all stages of the sales life cycle. Successful at propelling retail stores to lead revenue in the district. Experienced manager of teams of up to 350 staff. Exceptional drive and dedication to ensure company goals are met and exceeded.
Exceptional sales results
National account management
Compelling leadership skills
Cross-cultural sales background
Effective Retail Sales Manager
Social media savvy
Complex project negotiations
Exceed Sales Management goals by 25% on a quarterly basis.
Developed highly effective sales training strategies as Sales Manager of a 35-person team.
Implemented new sales strategies as Assistant Store Manager that resulted in improved customer service scores and increased sales in every department.
September 2008 to Current
Dale’s Awnings London, England
Manage a $2 million sales portfolio.
Successfully resolve an average of 45 customer issues per month regarding sales and service to ensure optimal customer satisfaction is maintained at all times.
Lead sales calls with team members to establish sales and customer retention goals.
Monitor customer preferences to determine focus of sales efforts.
Create and direct sales team training and development programmes.
Achieved 125% of quota within the first year as Sales Manager.
February 2003 to August 2008
Target London, England
Assistant Store Manager
Generated monthly and annual sales reports.
Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
Shared product knowledge with customers whilst making personal recommendations.
Maintained friendly and professional customer interactions.
Trained in negotiations and time management.
Placed special merchandise orders for customers.
Demonstrated that customers come first by serving them with a sense of urgency.
Worked as a team member to provide the highest level of service to customers.
Verified that all merchandising standards were maintained on a daily basis.
Promoted from Retail Associate within 13 months due to exceptional drive, dedication, and sales acumen.
National Professional Certification in Retail Management, 2005
CPR Certification, current
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Address: Flat 0, Any Road, Any Town, Postcode
Email: email@example.com | Telephone: +44 0000 000 000
A proactive, customer-focused Sales Assistant with successful sales experience and a positive, confident approach. Well-developed skills in forming trusting relationships with customers as well as quickly reacting to their needs and presenting the most apt products and services. Able to work well both in teams and on own initiative, with a proven record of contributing to process improvements. Resilient and confident, and works well under pressure. Seeking a role within a health and beauty company in which to use acquired skills and interests
- Company: Achieved 2nd best Sales Associate in the first month at the company
- Company: Won top seller prize for two consecutive months, achieving 155% and 203% of monthly targets
- Company: Recognised as top assistant for customer experience in the month of [month]Achieved area sales in one year of £2.2m
08/2015 – Present
Retail Sales Assistant
- Takes a supervisory role on a day-to-day basis, in a fast-paced retail environment
- Achieves personal sales targets in line with KPI objectives
- Supports Store Manager with recruitment and providing on-the-job training
- Creates a welcoming environment and provides excellent customer service including learning about products
03/2010 - 08/2015
- Ordered and managed stock; stocked shelves
- Served and assisted customers on checkouts
- Answered the phone and helped with queries/complaints, remaining professional at all times
- Helped train new members of staff
- Worked on tasting stalls
10/2008 – 08/2010
BTEC: Business | College
10/2006 – 08/2008
GCSEs: Eight including English, Mathematics, ICT, Design Technology
School, City, Country
PowerPoint, Word, Excel and Outlook
Arranging social activities for family and friends, going to the gym, health and beauty, learning new things
REFERENCES ON REQUEST
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